(5.0 / 5)2375+ Ratings

Theory Reviews

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Overall Rating

5.0
3 Reviews
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About Theory

Theory.com is known for its contemporary clothing for both women and men, offering a range of products and services designed to cater to modern fashion needs. The website provides options to purchase gift cards and e-gift cards, which are redeemable both online and in Theory stores within the United States. They also offer a unique service called Theory Edit, where customers can try on a curated selection of styles at home, keep what they love, and return what they don't. Complimentary alterations are available for certain full-price merchandise, ensuring a perfect fit for their customers. For those looking for a more personalized shopping experience, Theory provides personal styling by appointment and virtual styling sessions, along with same-day and next-day delivery services to meet urgent needs. Additionally, the site has a straightforward return policy, accepting returns within 30 days on items that are unused and unworn with original tags attached.

Theory Pros & Cons

Theory.com Pros:

  • High Quality Clothing: Theory offers high-quality contemporary men's and women's clothing, including cashmere sweaters, pants, blazers, and shirts.
  • Positive Customer Reviews: Theory has an overall score of 4.4 out of 5 stars based on 71 reviews, indicating strong customer satisfaction.
  • Brand Popularity: Theory is a well-recognized brand in the fashion industry, competing with popular alternatives like SHEIN, Old Navy, and Fashion Nova.
  • Competitive Pricing: Theory is considered a mid-range performing brand, offering competitive pricing and a wide range of features.
  • Customer Service: Theory is known for its good customer service and brand reputation.

Theory.com Cons:

  • Heavy Workload: Employees at Theory have reported a heavy workload, but this can be managed with the right team and teamwork.
  • Limited Information on Ethical Practices: There is limited information available on Theory's fair trade, cruelty-free, and eco-friendly practices.

For more detailed information, you can refer to the full reviews on Knoji and Glassdoor.

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Theory Customer Reviews (3)

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Angelika Thalberg
Angelika Thalberg
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Aug 10, 2023
Amber Nies
Amber Nies
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Aug 6, 2023
Alan Klass
Alan Klass
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Aug 5, 2023

Theory Customer’s Q&A

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Theory Features and Benefits

Key Features and Benefits of Theory.com:

Features:

  • Membership Program: Theory.com offers a free membership program with various tiers (Silver, Gold, Platinum) based on annual spend.
  • Discounts: Members receive tier-based discounts (10% for Silver, 15% for Gold, 20% for Platinum).
  • Free Shipping: Members get free shipping with standard (3-day) or expedited options depending on the tier.
  • Birthday Offers: Members receive exclusive birthday offers (15% off for Silver, 20% off for Gold and Platinum).
  • Early Access: Members get early access to new products and sales.
  • Free Alterations: Members can enjoy free alterations, although this service is temporarily suspended due to new in-store protocols.

Benefits:

  • Simplified Rewards: Rewards are determined by the amount spent, making it straightforward for members to earn benefits.
  • Streamlined Shopping Experience: Members can easily track their order history and manage their benefits through their email address.
  • Enhanced Customer Experience: The membership program enhances the overall shopping experience by providing exclusive offers and services.

These features and benefits help Theory.com differentiate itself by offering a loyalty program that rewards customers based on their spending habits, enhancing customer satisfaction and loyalty.

What are the price ranges for Theory products?

The price ranges for Theory products typically vary from $50 to $500. The brand offers a variety of items including business casual pieces like slim fit button-down shirts, straight leg ankle length pants, one-button blazers, and block heel leather pumps. These products are known for their quality and durability, often made from specialty fabrics and featuring expert tailoring. Theory's clothing is designed to cater to fashion and quality-conscious professionals seeking versatility and comfort in their wardrobe.

Theory FAQs

FAQ

How To Open A Theory Account?

To open an account on Theory.com, follow these steps:

  1. Visit the Theory.com website.
  2. Click on the Account option located at the top right corner of the homepage.
  3. Click on Create Account.
  4. Enter the required details such as email address, password, and other personal information.
  5. Click on Sign In to complete the account creation process.

Remember, the password should be unique and secure. After creating the account, users can check their order status, manage their account settings, and enjoy other benefits offered by Theory.com. If users forget their password, they can click on the Forgot Password? option to reset it.

FAQ

Theory Alternatives

Here are the top 10 alternatives to Theory.com:

  1. Vince: Known for high-quality fabrics and minimalist fashion, offering a versatile wardrobe that transitions seamlessly from day to night.
  2. Hugo Boss: Offers understated luxury with tailored fit pieces that exude professionalism.
  3. Of Mercer: A great option for business casual that offers sustainable choices and ethical manufacturing.
  4. Smythe: Known for elegant simplicity, specializes in investment pieces that stand the test of time.
  5. Max Mara: High-quality fabrics and elevated basics offer a European flair to your versatile wardrobe.
  6. Reiss: Offers timeless style with a modern twist, perfect for updating your capsule wardrobe.
  7. Rag & Bone: Day-to-night outfits have an edgier vibe while maintaining high-quality fabrics.
  8. Rebecca Taylor: Leaning feminine with flirty ruffles and floral prints, also serves up plenty of sleek, modern styles.
  9. Lafayette 148 New York: Offers a range of styles from casual to formal, with a focus on quality and fit.
  10. MM.LaFleur: Known for their professional attire and high-quality fabrics.

Each of these brands offers a unique take on fashion, providing a variety of options for different styles and preferences. They all maintain a high standard of quality, similar to Theory.com.

FAQ

About Theory.com Popular Products and Services?

Theory.com is celebrated for its contemporary clothing and accessories, catering to both women and men. Among the popular products, the Women's Shop features Living in Linen collection with styles that are light and suitable for spring. The Theory Wardrobe offers a capsule of versatile pieces. In terms of categories, customers can shop for pants, blazers, jackets, dresses, outerwear, and tops. The Pant Guide is particularly notable, showcasing a variety of fits like wide-leg, high-waist, cropped, straight, flare, and full-length pants. Accessories to complement these outfits are also available. Services like free shipping and easy returns enhance the shopping experience, ensuring customer satisfaction with their contemporary fashion selections.

FAQ

Theory.com Return Policy?

Theory.com offers a return policy where merchandise can be returned in its original and unused condition with all tags attached, accompanied by an original receipt within 30 days of purchase. Gifts purchased may only be returned for an e-gift card or exchanged within 60 days of the original purchase. Items purchased at a discount of 41% off or more, or labeled as Final Sale, are not eligible for return or exchange. For shipping, customers can select a Standard Return to return with self-postage or an Express Return to return with a prepaid DHL label at a discounted rate. All duties, taxes, and shipping paid are non-refundable. However, customers may be able to recover these by contacting their local customs bureau directly. Theory also offers complimentary standard alterations on certain full-price merchandise and ShopRunner members can enjoy free two-day shipping and free returns on eligible items..

FAQ

What kind of clothing does Theory offer?

Theory.com offers a variety of contemporary clothing for both women and men. The selection includes linen styles that are perfect for spring, versatile pieces from the Theory Wardrobe, and a range of pants in different fits such as wide-leg, high-waist, cropped, straight, flare, and full-length. Customers can also find blazers, jackets, dresses, outerwear, and tops. Accessories to complement these outfits are available as well. The website features a Pant Guide to help shoppers find their ideal fit and style. For women, there are collections like Living in Linen and signature silhouettes for dresses that cater to various occasions. The offerings are designed to be high-quality, fashionable, and suitable for work and everyday wear.

FAQ

Tell me more about the Theory Edit service.

The Theory Edit service is a try-on program that allows customers to experience Theory's latest styles from the comfort of their home. Customers can connect with a Theory stylist to build a personalized edit, which is then delivered via same-day or second-day delivery. Once received, there is a 14-day window to decide what to keep or return. On the 14th day, the credit card on file is automatically charged for the items kept. Any returns can be dropped off at the nearest Theory store or returned via post, postmarked by the 14th day to avoid charges. This service is designed to be risk-free, with no additional cost for the try-on experience, and customers are only charged for items they choose to keep.

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